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Garment Care Label Confusing to Public

  • The Garment Care Labeling Rule requires manufacturers and importers to attach care instructions to clothing: to insure the instructions, if followed, will cause no substantial harm to the garment.
  • Federal Trade Commision (FTC) requires only one method of care be listed on garment.
  • Reasonable Basis: The manufacturer must have a reasonable basis for all care instructions.  Defined as reliable evidence supporting the whole garment will not be damaged when cleaned as directed.
  • Warn about any part of the recommended method of care that a consumer or professional cleaner could reasonable be expected to use that would harm the garment or harm other garments being laundered or cleaned with it.
  • Warn when there is no method for cleaning a garment without damaging it.
  • Remain legible throughout the useful life of the garment.
  • If you or the cleaner follow the manufacturer’s instructions and the garment is damaged, you should return the garment to the store and explain what happened. If the store will not resolve the problem, ask for the manufacturer’s name and address and write to the company. In your letter, provide a full description of the garment and state all the information that is given on the labels and on the tags. Estimate how many times the garment has been washed or dry cleaned and provide the full name and address of the store where it was purchased. Also, send a copy of your complaint letter to the Federal Trade Commission. Although the Federal Trade Commission cannot resolve your individual problem, the information you supply may reveal a pattern or practice requiring action by the Commission. Further, if you have purchased clothing that has no care label attached, contact the FTC, giving the name and address of the store and the manufacturer as noted above.
  • In either case, write to:
  • Correspondence Branch of the Federal Trade CommissionWashington, D.C. 20580

Care Label Chart

 

Kelchner Cleaners provides dry cleaning, cleaning services, and wedding gown preservation to people around Kutztown, Fleetwood, Topton, and Reading.

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